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Legal

Privacy Notice

What we collect, why, and the choices you have.

Legal

Privacy Notice

Last updated: September 21, 2026

This notice explains what information Fantom Finances collects, why we collect it, how we protect it, and the choices you have. It applies to our website, mobile experience, and any services you use through your account.

1. Information we collect

  • Identity & contact. Name, email address, phone number, date of birth, nationality, and government-issued ID details you provide during signup or verification.
  • Financial. Transaction history, balances, deposit and withdrawal destinations, and the investment plans you select. We do not store full card numbers or bank credentials — payments are handled by regulated processors.
  • Device & usage. IP address, browser and device type, operating system, and pages you visit within the platform. Collected to detect fraud and improve reliability.
  • Communications. Messages you send to our support team, including attachments you choose to share.

2. How we use your information

  • Verify your identity and meet regulatory obligations (KYC / AML).
  • Operate your account — process deposits, withdrawals, and investments.
  • Calculate and credit daily profit and settle completed plans.
  • Respond to support requests and send transactional notifications.
  • Detect and prevent fraud, abuse, and unauthorized access.
  • Comply with lawful requests from regulators and law enforcement.

3. Who we share it with

  • Service providers. Banking partners, custody providers, KYC verification vendors, email delivery (Resend), and cloud infrastructure (Supabase, Vercel). Each is bound by contract to use your data only for the services they provide to us.
  • Regulators & law. When required by subpoena, court order, or applicable U.S. law.
  • Business transfers. If we are acquired or merge, your data may transfer as part of that transaction. You will be notified before it happens.
  • We never sell your data. No third party pays us for access to your personal information.

4. How we protect it

  • Encryption in transit (TLS 1.2+) and at rest.
  • Multi-factor authentication available on every account.
  • Role-based access controls — support staff see only what they need.
  • Regular security audits and independent penetration testing.
  • Data is stored in the United States with our primary cloud provider.

5. How long we keep it

  • Account data is retained while your account is active and for a minimum of 5 years afterward, as required by U.S. financial recordkeeping rules.
  • Marketing preferences are kept until you change them or unsubscribe.
  • Support tickets are kept for 24 months, then deleted.
  • Aggregated, anonymized analytics are kept indefinitely.

6. Your rights

  • Request a copy of the personal data we hold about you.
  • Correct any inaccurate information through your profile, or by contacting us.
  • Request deletion of data we are not legally required to retain.
  • Withdraw consent for optional processing such as marketing.
  • Lodge a complaint with the relevant supervisory authority.

Questions about this notice?

Email us at privacy@fantomfinances.com or reach out through the Support Center from your account.